Return Policy

We value your business and want you to have the best possible shopping experience. We provide these guidelines to help you understand our expectations and to minimize any confusion.

No Responsibility To Sell Mispriced Products Or Services shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Textbookasia shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

Online Account

When you register to create a personal online account with, you agree to all our terms and conditions.

Depositing Money to Personal Online Account

Upon creation of your own account, you can deposit money into your Online Account via bank transfer/cheque deposit/debit or credit card. To close the account you can email us at enquiry@textbookasia.comwhich we will then proceed to close the account and refund the money to your choice of either bank transfer or cheque deposit.

Purchasing Books

When you purchase a new or used book from, your online account will be charged for the purchase price of the book. When you receive your book from, the book becomes your property.

Pricing and Availability

Textbookasia offers a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Textbookasia website (the "Site") may be unavailable from time to time or pricing may change upon checkout. Because of this, prices and availability of products on the Site are subject to change without notice.

You acknowledge that products may sell quickly and therefore there may be a change in the product's availability from the time the product has been placed in a "Shopping Cart" but before an order has been submitted. Similarly, you acknowledge that the pricing of products is dynamic and constantly changing based on many factors including product demand and availability, such that there may be instances where you are able to place a product in your "Shopping Cart", but upon submitting your order for processing, the pricing for such product may have changed. You agree that you are solely responsible for ensuring that any applicable pricing listed with respect to products in your order is acceptable to you immediately prior to submission of an order for processing and that upon submission of the order, you are solely responsible for all costs, charges and fees resulting therefrom.

On rare occasions, you may receive notice that an item listed on your order receipt has become out of stock. You agree that we may rescind our acceptance and we may cancel a product in your order without penalty if we are unable to ship the product you ordered due to unavailability.

Returning Books

Return your books within the time selected by you during your buyback period. All items that originally came with the book, such as, CDs, DVDs, access codes, inserts, workbooks, study guides, etc., must be returned with the book. is not responsible for any shipment that does not follow our return procedures. This includes: (1) shipments that do not use a Textbookasia shipping label and (2) shipments not properly dropped off at a POS Malaysia valid carrier location.

Time Frame

Your buyback begins on the date your book is delivered, based on your tracking number, and must be returned by the last day of your buyback period. We allow a maximum of 7 days grace period for you to return the books after the due date failing which we will not buyback the book.

Purchasing Your Book

If you're interested in keeping a book permanently, just keep the book. It's that simple! There will be no buyback involved.

Extending Your Buyback Period

Please inform us at least a week before your dateline via email at We will notify you on the next course of action.

Lost Books

You are deemed to be solely responsible for the book, even in the event it is lost or stolen. If you do not return the book at the end of your buyback period, your money will not be refunded.

Damaged/Incorrect Items Received

Textbookasia tries to ensure that our books will arrive to you in good condition. If you receive a book that is damaged or incorrect, you must notify us at within 5 days of when it is ordered. Once you do, Textbookasia will offer you a replacement book sent at no extra cost.

What is "Good" Condition?

Say no to nasty books! Books bought by must meet the following criteria otherwise they will not be bought back. Books not in good condition will be destroyed or discarded.

Books in "good" condition do not have any of the following:

* Stains of any sort
* Disfigurement due to water/fluid exposure
* Missing, torn or loose pages/cover
* Excessive writing, marking or highlighting
* Broken spine/binding
* Any other significant damage that would prevent us from reselling it

Note: In order to receive full credit, all items included with the textbook must be included. Textbooks with missing original CDs, study guides, diskettes or other loose-leaf items will not receive full credit.

Decisions regarding the condition of books we receive rest solely with All decisions are final. If we decide that your book is not in good condition, we will notify you by email.

Damaged Books Returned

Books are required to be kept in like-new condition. If a book is returned to us as damaged and rendered unusable, it will remain the property of Textbookasia and you may be charged an amount up to the buyout price for the book. You are responsible for damage caused during the buyback period and if the book is damaged in transit back to Textbookasia because of insufficient packaging. For examples of like-new and damaged books and their corresponding damage fees, please refer to the descriptions below.

Required Condition - Firm cover with no noticeable damage. All pages must be intact (no creases, tears, or stains present). There can be no writing or highlighting, or damage to the binding.

Unacceptable Condition - Damage Fee Applies Minor Damage

Light damage to the cover (markings on the inside or outside, or portions ripped off) or pages (medium to large creases, tears, stains, or liquid damage) is present.

Major Damage (buyout price)

The cover is noticeably damaged or missing. Pages are stained, missing, illegible, or otherwise warped. There is heavy writing and/or highlighting throughout the book. Any other case that renders the book unusable will also result in a major damage fee.

Any damaged books will be returned back to the sender.

Intellectual Property

All items are protected contains proprietary information and material that is owned by Textbookasia and/or its licensors, suppliers or agents. Materials should not be used in any way whatsoever except in compliance with the terms of this Service Policy without express written permission from Textbookasia. You agree not to copy, scan, photocopy, modify, rent, lease, loan, sell, distribute, reproduce, or create derivative works based on the items, in any manner. Textbookasia reserves the right to terminate your account if we, in our sole and absolute discretion, believe that you are in violation of these terms. Textbookasia does not promote, foster or condone the copying of CDs, written publications, or any other items nor does it condone any other infringing activities. The use of CDs and publications is solely for your personal and non-commercial use. ANY OTHER USE IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.

Textbookasia trademarks, service marks, graphics and logos used in connection with the services provided hereunder are trademarks or registered trademarks of Textbookasia. Other trademarks, service marks, graphics, and logos used in connection with the materials may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks or any use of such trademarks.

Processing Orders

All orders take 1-2 business days to process and ship out. Orders placed Monday-Friday before 10 a.m. Pacific Time have the current and next business day to process and ship. Orders placed after 10 a.m. Pacific Time will process and ship over the next two business days.

Please note that there may be certain orders that we are unable to accept or otherwise process and therefore, must cancel. We reserve the right, at our sole discretion, to refuse, modify, or cancel any order for any reason. Some situations that may result in your order being canceled include without limitation, inaccuracies or errors in product or pricing information, limitations on quantities available for purchase, problems identified by our credit and fraud avoidance department, or violations by you of any of Textbookasia's Service Policy, Privacy Policy or Terms of Use.

We may also require additional verifications or information before accepting or processing any order. While we will make every reasonable effort to contact you by phone or email if additional information is required, if we are unable to reach you via the contact information you provided, or you do not reply to us within the allotted time frame, we will cancel your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. In no event will Textbookasia be liable for any order changed or canceled as a result of any of the foregoing.

Account Credit

Here you will be able to determine how much credit you currently have.

Due to Textbookasia's Error

If Textbookasia makes a mistake with your order (e.g. books do not match your order or books with major damage, as determined by Textbookasia in its sole discretion, are shipped), we will gladly refund you in full (including books, shipping and tax). Textbookasia does not guarantee that books come with supplements. For this reason, it is not considered a Textbookasia error if a book does not come with a supplement.

Books are no longer eligible for a refund if it's been more than 10 days since the order date; in addition, if the book is returned to us damaged or not in its original condition, a refund will not be issued.


Because Textbookasia tries to process and ship orders as quickly as possible, the majority of orders cannot be canceled or modified (books cannot be added or deleted, and buyback periods and shipping addresses and methods cannot be changed, etc.) once placed. If you wish to make any changes please notify us at enquiry@textbookasia.comimmediately.


By placing an order with Textbookasia you agree to our terms and conditions, which may be amended by us from time to time. If we amend this policy, we will post any changes to this page so that you are always aware of the current terms and conditions, and we will consider notice of such changes to have been duly given accordingly. Please refer to this page to stay up to date with the most recent policy terms.